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Allow cancellation of orders only depending on the specific status

(2 reviews)
< 50 downloads
This plugin makes it possible to define at which order status, delivery status and payment status a cancellation by the customer is possible in the "My account > Orders" area.
Monthly
€9.90* / month
Cancelable monthly
Annual
16.67% discount
€8.25 / month
€118.80* €99.00* / year
after first year €118.80* / year
Go to Shopware Store

Technical Information

Category Customer account
Created At December 1, 2022
Last Updated June 8, 2026
Languages de_DE, en_GB
Keywords order, cancel, storno, cancelation
Technical name AcrisOrderCancellation

Highlights

  • Only allow cancellations in defined order phases
  • Prevent changes to the payment method after the order has been completed

Features

  • Possibility of canceling depending on delivery, payment and order status
  • Prohibit changes to the payment method after order was

In the standard version of Shopware, it is not possible for customers to cancel their orders.

We have therefore developed a plugin that offers the following functions:

Allow cancellations only in defined order phases
With this plugin, it is possible to define payment, delivery, and order statuses in which the customer can cancel. An additional option will then appear in the three-dot menu of the order in the account area.

Prevent changing the payment method after the order is completed
An additional function has been added. Contrary to the Shopware standard, this makes it possible to prevent changes to the order once it has been completed.

Installation

  • Open Plugin Manager via Settings > System > Plugins
  • Upload, install and activate the plugin

Plugin Configuration:

6.7: Extensions > My Extensions > ACRIS Order Cancellation > Configure

Configuration options:
Prohibit changing the payment method after the order is completed.
This is the additional function of this plugin, which prevents the customer from changing the payment method after the order has been completed.

Order cancellation
In this section, you can select the statuses for payment, delivery, and order in which the customer is allowed to cancel.

Requirement
In the shopping cart settings, the switch "Enable refunds" must be active for the plugin to take effect.
(Settings > General > Shopping cart settings > Cart)

Frequently Asked Questions

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Version Date Compatibility Changelog
5.0.1 25 June 2025 >=6.7.0.0 < 6.8.0.0
  • - Fixes an issue where orders could no longer be processed in case of failed payments.
5.0.0 14 May 2025 >=6.7.0.0 < 6.8.0.0
  • - Compatibility with Shopware 6.7.
  • - Support for the following languages: de-DE, en-GB, nl-NL, fr-FR, es-ES, fi-FI, nn-NO, sv-SE, cs-CZ, pt-PT, tr-TR, da-DK, it-IT, pl-PL, bs-BA
4.1.1 25 June 2025 >=6.6.0.0 < 6.7.0.0
  • - Fixes an issue where orders could no longer be processed in case of failed payments.
4.1.0 24 March 2025 >=6.6.0.0 < 6.7.0.0
  • - Increased compatibility with ACRIS "Order Approval" plugin.
  • - Improved code quality to further increase compatibility with other plugins.
4.0.2 27 November 2024 >=6.6.0.0 < 6.7.0.0
  • - Bugfix fixed order cancel.
4.0.1 13 August 2024 >=6.6.0.0 < 6.7.0.0
  • - Payment state "Cancelled" added.
4.0.0 20 March 2024 >=6.6.0.0 < 6.7.0.0
  • - Compatibility with Shopware 6.6.
3.0.0 17 March 2023 >=6.4.7.0
  • - Compatibility with Shopware 6.5.
2.1.3 10 February 2023 >=6.4.7.0
  • - Change of the plugin name and the manufacturer links.
2.1.2 1 February 2023 >=6.4.7.0
  • - Snippet correction in the configuration.
2.1.1 5 December 2022 >=6.4.7.0
  • - Optimized Storefront.
  • - Updated Plugin description.
2.1.0 1 December 2022 >=6.4.7.0
  • - New config to prevent payment method change after the order has been completed for Shopware versions 6.4.7.0 and above.
1.2.2 10 February 2023 >=6.4.0.0
  • - Change of the plugin name and the manufacturer links.
1.2.1 5 December 2022 >=6.4.0.0
  • - Optimized Storefront.
  • - Updated Plugin description.
1.2.0 1 December 2022 >=6.4.0.0
  • - New config to prevent payment method change after the order has been completed for Shopware versions below 6.4.7.0.
1.1.0 26 November 2022 >=6.4.7.0
  • - Optimized the plugin for Shopware versions 6.4.7.0 and above.
1.0.3 26 November 2022 >=6.4.0.0
  • - Optimized the plugin compatibility for Shopware Versions below 6.4.7.0.
1.0.2 26 November 2022 >=6.4.0.0
  • - Optimized the code for Headless API.
1.0.1 26 November 2022 >=6.4.0.0
  • - Changed the description text.
  • - Optimized controller integration.
1.0.0 26 November 2022 >=6.4.0.0
  • - Release
Bewertungen
2 reviews
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Top Funktion, Top Service!

· 13 August 2024

Das Plugin tut ganz hervorragend was es soll, und der Service ist erstklassig. Uns fehlte ein Zahlungsstatus, und der wurde völlig unkompliziert innerhalb eines Tages ergänzt. So muss das sein.

Alles bestens

· 1 February 2023

Alles bestens und Top-Support! :-)