ACRIS Wins “Best Support Rating” at Shopware PEP Day 2026!
Our company was once again invited to this year’s annual Shopware Premium Extension Partner Day in Schöppingen, represented by Nicole Wöckinger and Wolfgang Kern.
The trip there went anything but as planned this time: Instead of a relaxed flight (due to a strike at Lufthansa), it turned into a roughly 12-hour drive in an electric car—including several charging stops.
But: The trip was more than worth it.
Already the night before, the focus was on intensive exchanges, valuable discussions, and networking with other partners—a successful start to the event.
The next day featured a superbly organized Shopware Premium Extension Partner Day with exciting insights into topics such as in-app purchases, Shopware Academy, the New Admin Store, product updates, store QA, and the future roadmap.
The highlight: the PEP Awards
Following last year’s “Biggest Growth” win, ACRIS once again impressed:
Awarded the “Best Support Rating 2025” Award.
With over 700 support cases and an average rating of 4.94 out of 5 stars, it’s clear: our commitment to delivering the best support in the Shopware ecosystem is not just a goal—it’s a reality we live by.
This success belongs to our entire ACRIS team!
Thank you for your daily dedication and passion!
A big thank you also to Shopware for the perfect organization, inspiring conversations, and an all-around successful event (including a BBQ as the grand finale).
And yes - even the 12-hour trip home the next morning at 4:00 a.m. was much easier with this award in the luggage.
The trip there went anything but as planned this time: Instead of a relaxed flight (due to a strike at Lufthansa), it turned into a roughly 12-hour drive in an electric car—including several charging stops.
But: The trip was more than worth it.
Already the night before, the focus was on intensive exchanges, valuable discussions, and networking with other partners—a successful start to the event.
The next day featured a superbly organized Shopware Premium Extension Partner Day with exciting insights into topics such as in-app purchases, Shopware Academy, the New Admin Store, product updates, store QA, and the future roadmap.
The highlight: the PEP Awards
Following last year’s “Biggest Growth” win, ACRIS once again impressed:
Awarded the “Best Support Rating 2025” Award.
With over 700 support cases and an average rating of 4.94 out of 5 stars, it’s clear: our commitment to delivering the best support in the Shopware ecosystem is not just a goal—it’s a reality we live by.
This success belongs to our entire ACRIS team!
Thank you for your daily dedication and passion!
A big thank you also to Shopware for the perfect organization, inspiring conversations, and an all-around successful event (including a BBQ as the grand finale).
And yes - even the 12-hour trip home the next morning at 4:00 a.m. was much easier with this award in the luggage.