When will a payment reminder be sent?

First Payment Reminder

The first payment reminder is calculated based on the order time and the first interval.

Formula:
Order time + first interval

Example (Order placed on 23.01.2026 at 15:00)
First interval: 20 minutes
First reminder: 23.01.2026 at 15:20 (15:00 + 20 min)

Second Payment Reminder

The second payment reminder is calculated based on the order time, the first and the second interval.

Formula:
Order time + first interval + second interval

Example (Order placed on 23.01.2026 at 15:00)
First interval: 20 minutes
Second interval: 40 minutes
Second reminder: 23.01.2026 at 16:00 (15:00 + 20 min + 40 min)

Note: The emails are not sent exactly at these times because the scheduled task runs only every 10 minutes. This can delay sending by up to 10 minutes.