Payment reminder for unpaid orders
Technical Information
Highlights
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Automatic dispatch of payment reminders for outstanding orders
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Multi-stage reminder logic with individually definable time intervals
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Flexible control based on payment status, payment method and sales channel
Features
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Automatic payment reminders based on payment status
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Two freely configurable reminder levels with individual sending intervals
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Customisable email templates for each payment reminder
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Automatic change of payment status possible after reminder sent
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Control of reminders by sales channel, payment method and payment status
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Exclude certain order statuses from reminders
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Start date for sending reminders can be defined
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Optional attachment of the invoice to the reminder email
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Display of the last cron job execution in the plugin
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Activation/deactivation directly in the admin under Extensions > My Extensions > Configure
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Integration into the order area: new category ‘Payment Status Time Interval’ for defining the conditions
Purpose of the plugin
Outstanding or late payments often lead to additional administrative work, as customers have to be manually reminded of outstanding orders. This plugin automates the sending of payment reminders and helps to receive payments fasterAutomatic payment reminders
The plugin monitors orders with specific payment statuses and automatically sends payment reminders to customers. The sending times can be set individually so that reminders are sent after a few hours, days or weeks, for example. Several reminder levels can be set up, such as a first friendly reminder and another reminder at a later date. Separate sending intervals and email templates can be defined for each level.
Flexible configuration
Reminders can be controlled specifically according to payment status, payment method and sales channel. In addition, order statuses can be specified for which no reminder should be sent. Optionally, a new payment status can be set automatically after a reminder has been sent in order to control the further processing of the order.
Send invoice directly in the reminder
Optionally, the invoice can be automatically attached to the payment reminder. This means that customers receive all relevant information directly in the email and can complete the payment quickly and easily.
Possible use cases / application scenarios
- Reminder for cancelled or failed PayPal payments
- Follow-up email for prepayment orders without receipt of payment
- Reminder for recurring late-paying customers
- Automated processes in the B2B environment with longer payment terms
Restrictions / notes
- An active cron job is required for automatic sending
- The Shopware email template must be available and customised
- The plugin does not send reminder levels or fees – only payment reminders
Note on plugin history and support
This plugin was originally developed by Proxation GmbH and, as part of a strategic realignment of the company, was transferred to ACRIS E-Commerce GmbH for further development and support
For support enquiries, please contact us directly as usual via account.shopware.com. We will be happy to assist you there.
Installation
- Open Plugin Manager via Settings > System > Plugins
- Upload, install and activate the plugin
- After installation, the plugin can be activated or deactivated via Extensions > My Extensions > Configure.
Configure reminder dispatch
Order area > Configuration for reminder dispatch > Payment status interval time
- Sales Channel
Select the sales channel for which the payment reminders should apply. - Payment status
Determines the payment status at which a payment reminder should be sent. - Payment method
Optionally, sending can be restricted to certain payment methods. - Sending interval in minutes for the first payment reminder
Defines the period after the order when the first reminder is sent. - Email template for the first reminder
Selects the email template to be used for the first payment reminder. - Set new payment status for first payment reminder
Optionally, a new payment status can be set automatically after dispatch. - Dispatch interval in minutes for the second payment reminder
Defines the period after the first reminder during which another reminder is sent. - Email template for the second reminder
Selects the email template for the second payment reminder. - Set new payment status for second payment reminder
Optionally, a new payment status can be set after the second reminder is sent. - Select order status if no reminder should be sent
Here you can define order statuses for which no payment reminder is sent, for example, for cancelled or - Start date
Specifies the date from which automatic payment reminders are active. - Attach invoice to email
If enabled, the invoice is automatically attached to the payment reminder.
Frequently Asked Questions
First Payment Reminder
The first payment reminder is calculated based on the order time and the first interval.
Formula:
Order time + first interval
Example (Order placed on 23.01.2026 at 15:00)
First interval: 20 minutes
First reminder: 23.01.2026 at 15:20 (15:00 + 20 min)
Second Payment Reminder
The second payment reminder is calculated based on the order time, the first and the second interval.
Formula:
Order time + first interval + second interval
Example (Order placed on 23.01.2026 at 15:00)
First interval: 20 minutes
Second interval: 40 minutes
Second reminder: 23.01.2026 at 16:00 (15:00 + 20 min + 40 min)
Note: The emails are not sent exactly at these times because the scheduled task runs only every 10 minutes. This can delay sending by up to 10 minutes.
Please check the following two points:
- Is the plugin activated for the sales channel? Go to the plugin settings and select the relevant sales channel in the top right corner. The option "Active for this sales channel" must be enabled.
- Is a sales channel specified in the payment reminder entry? Open the respective payment reminder entry (under Extensions --> ProxaPaymentReminder) and make sure that the desired sales channel is selected in the "Sales Channel" field.
Important: Both settings must be correctly configured at the same time - if either one is missing, no reminder emails will be sent for that sales channel.
When the payment status is automatically changed after sending the reminder (e.g. to "Reminded"), Shopware will by default send its own system email for this status change. To disable this additional email, proceed as follows:
- Open Shopware Admin --> Settings --> Email Templates
- Search for the email template associated with the relevant payment status (e.g. "Reminder / Reminded").
- Open this template and clear its content (delete the subject, HTML and plain text content), or:
- Alternatively: Under Settings --> Workflows / State Machines, check the relevant status transition and remove or disable the associated email action there.
Tip: The easiest approach is to clear the content of the automatically sent Shopware status email for this transition - while Shopware will technically still send an empty email, this is in practice the simplest way to prevent the customer from receiving duplicate emails.
| Version | Date | Compatibility | Changelog |
|---|---|---|---|
| 5.3.1 | 26 May 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.3.0 | 22 May 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.2.2 | 20 May 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.2.1 | 19 May 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.2.0 | 14 April 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.1.2 | 9 March 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.1.1 | 3 March 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.1.0 | 3 March 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.0.2 | 26 February 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.0.1 | 21 January 2026 | >=6.7.0.0 < 6.8.0.0 |
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| 5.0.0 | 7 May 2025 | >=6.7.0.0 < 6.8.0.0 |
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| 4.3.6 | 26 May 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.3.5 | 19 May 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.3.4 | 11 May 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.3.3 | 28 April 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.3.2 | 24 April 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.3.1 | 23 April 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.3.0 | 15 April 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.2.0 | 3 March 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.1.2 | 26 February 2026 | >=6.6.0.0 < 6.7.0.0 |
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| 4.1.1 | 18 February 2025 | >=6.6.0.0 < 6.7.0.0 |
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Absolut notwendige Erweiterung
Wir sind sehr glücklich über und mit dieser Erweiterung, würden diese Funktion eigentlich im SW Standard sehen. Ist nicht ganz einfach im Setup, aber einmal erledigt läuft es reibungslos. Support steht schnell für Antworten oder Setup Hilfe bereit. Ich würde das Ding jedem Shopbetreiber empfehlen :)
Mangelhaft
Plugin funktioniert mit aktueller SW Version nicht. Keine Support-Reaktionen mehr. Ticket seit drei Tagen überfällig.
Mega geniales Plugin
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Geiles Ding!
Super Plugin, hält was es verspricht und dank dem neuesten Update gibt es nun sogar nen Follow Up Intervall, damit selbst der zahlungsunfreudigste Kunde merkt, dass er zahlen muss!
Gutes Plugin!
Finden das Plugin sehr nützlich und funktioniert zuverlässig. Eine Möglichkeit zur Kombi mit Zahlungsart wäre wünschenswert, vielleicht kommt das ja noch..