Contact
Create a Support Request via the Shopware Account

For fast and efficient processing, we recommend submitting support requests directly through the Shopware Account.

Open Shopware Account

Go to https://account.shopware.com and log in with your personal credentials.

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Select Merchant Area

In the left-hand navigation, open the Merchant section.

 

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Open Third-Party Support

In the Support section, select Third-Party Support and click the Request Third-Party Support button to start a new support request.

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Select Shop and ACRIS Extension

Select the affected shop domain and then choose the corresponding ACRIS extension.

 

 

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Complete and Submit Support Request

Fill in all required fields and describe the issue as precisely as possible. Enter any required access credentials only in the Sensitive Data section. Then review the information and submit the support request.

 

 

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To the Shopware Account
Benefits of submitting a support request via the Shopware Account
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Faster processing
through complete and correctly assigned request information.
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Centralized communication
directly in your Shopware account
verified
Secure data transmission
 via the designated section for sensitive access credentials.
Unable to submit a request via the Shopware Account?

Please use this form only if you are unable to create a support request
through the Shopware Account.