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Withdrawal button & withdrawal form

< 10 downloads
Extends Shopware with a digital withdrawal form featuring configurable withdrawal validation based on order and shipping status, as well as management of withdrawal requests.
Monthly
€9.99* / month
Cancelable monthly
Annual
16.67% discount
€8.33 / month
€119.88* €99.90* / year
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Technical Information

Category Checkout / Cart process
Created At June 17, 2026
Last Updated July 18, 2026
Languages de_DE, en_GB
Keywords withdrawal, Order Withdrawal, right of withdrawal, withdrawal form, Withdrawal workflow
Technical name AcrisOrderWithdrawal

Highlights

  • Easy order withdrawal directly in the Shopware storefront
  • Support for registered customers and guest orders
  • Automatic validation of withdrawal periods based on order and shipping status
  • Flexible configuration of withdrawal eligibility
  • Overview of all withdrawal requests in the customer account

Features

  • Provides a digital withdrawal form for submitting withdrawal requests
  • Configurable withdrawal eligibility based on order or shipping status
  • Automatic validation of the withdrawal period with configurable duration and optional delay after a status change
  • Customizable form URL for integration into the shop
  • Storage and management of all submitted withdrawal requests in the administration
  • Overview of submitted withdrawal requests in the customer account
  • Automatic email notifications using multilingual email templates
  • Dedicated Flow Builder event for automating custom processes

Purpose of the Plugin

This plugin extends Shopware with a digital withdrawal form that allows customers to submit withdrawal requests online. It supports both registered customers and guest orders. Withdrawal eligibility is validated based on configurable rules, allowing the withdrawal process to be adapted to individual requirements.

Digital Withdrawal Form
The plugin provides a withdrawal form in the storefront that enables customers to submit their withdrawal requests online. The form can be used by both registered customers and guest customers.

Configurable Withdrawal Eligibility
Withdrawal eligibility can be defined based on order or shipping status. In addition, the withdrawal period can be configured, and an optional delay after a status change can be applied. Before a withdrawal request is submitted, the plugin automatically checks whether the configured conditions are met.

Management of Withdrawal Requests
All submitted withdrawal requests are stored in the Shopware administration and can be managed there. Customers can also view an overview of their submitted withdrawal requests in their customer account.

Notifications and Automation
Multilingual email templates are available for new withdrawal requests. In addition, the plugin provides a dedicated Flow Builder event that can be used to implement custom automation and workflows.

Installation

  • Open the Plugin Manager via Settings > System > Plugins.
  • Upload, install, and activate the plugin.

Plugin Configuration

Extensions > My Extensions > Order Withdrawal > Configure

  • Enable withdrawal form in the storefront
    Enables or disables the withdrawal form in the storefront.
  • Status from which withdrawal is possible
    Defines the order or shipping status from which customers are allowed to submit a withdrawal request.
  • Withdrawal possible X days after status change
    Defines how many days must pass after the selected status is reached before a withdrawal request can be submitted.
  • Withdrawal period (days)
    Defines how long a withdrawal request can be submitted after the withdrawal period begins.
  • Withdrawal form URL path
    Defines the URL path under which the withdrawal form is available in the storefront.

Email Templates

Settings > Content > Email Templates

The following email templates are provided during installation for processing withdrawal requests:

  • ACRIS Withdrawal Form
    Used when a customer submits a withdrawal form.
  • ACRIS Change Order Status: Withdrawn
    Used when an order is assigned the status "Withdrawn".

Flow Builder

Settings > Automation > Flow Builder

The following Flow Builder triggers are provided during installation for processing withdrawal requests:

  • ACRIS Enter Order State: Withdrawn
    Triggered when an order enters the "Withdrawn" status.
  • ACRIS Order Withdrawal Form Sent
    Triggered when a customer submits a withdrawal form.

Frequently Asked Questions

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Version Date Compatibility Changelog
2.2.0 7 July 2026 >=6.7.0.0 <6.8.0.0
  • - Added a configurable withdrawal button in the footer.
  • - Fixed the flow trigger so the order withdrawal flow no longer gets deactivated.
2.1.1 30 June 2026 >=6.7.0.0 <6.8.0.0
  • - Optimized the routing of the withdrawal form.
2.1.0 24 June 2026 >=6.7.0.0 <6.8.0.0
  • - Showing the withdrawal status as a badge in the storefront order overview.
  • - Disabling the withdraw action when a withdrawal request already exists.
  • - Opening the withdrawal form as a modal from the order overview.
  • - Simplified the admin withdrawal detail page and linked the related order.
  • - Showing the withdrawal status above the tags in the admin order detail.
  • - Withdrawal status label in admin order detail is now a clickable link to the withdrawal record.
2.0.0 11 June 2026 >=6.7.0.0 <6.8.0.0
  • - Initial release for Shopware 6.7.
1.1.0 16 July 2026 >=6.6.0.0 <6.7.0.0
  • - Added a configurable withdrawal button in the footer.
  • - Fixed the flow trigger so the order withdrawal flow no longer gets deactivated.
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